Frequently Asked Questions

 

What makes an Empire Collection rug different?
Our rugs are hand made to order in Europe by artisans using traditional carpet-making techniques. Because of our longstanding relationship with our mill, all running line products in our catalogue are delivered to you in 6 – 8 weeks- an amazingly short lead-time for handmade products.

But were not just another rug company… We use the highest quality natural fibers such as wool, linen, alpaca, jute, and tencel. Our thoughtful, wide-ranging color palette is fresh and modern but also rich and subtle. Many patterns offer color and texture crossover between styles, helping designers cohesively specify larger sized projects. We think of our collection as the place where classic carpetmaking methods and materials meet contemporary texture and classic color- which we think of as the ‘new basics.’”

Where can I see and touch Empire Collection rugs?
We sell our products to the trade. Contact us to arrange an in-office presentation. If you are a designer in the New York City area, please visit Aronson’s Floor Covering. If you are outside of the NYC area, please fill out a trade application for further assistance.

Where can I purchase a rug?
Contact us at sales@empirecollectionrugs.com.

How much will my rug cost?
Contact us at sales@empirecollectionrugs.com with general information including: style, size and shipping information. Please note we give volume discounts.

What are your lead times?
Your rug will be delivered to you in 6 – 8 weeks from date of order. Lead times increase for custom projects and rugs wider than 17’-0”. Strike offs can add up to 3 – 4 additional weeks to your order.

Do you provide trade discounts?
Yes. Our trade account is designed to provide architects, interior designers and creatives access to special services, products and samples- as well as trade pricing. Multi-rug orders may qualify for special pricing, based on size and/or project — please inquire for more information.

Can I order a rug if I am not a member of the trade? 
Definitely. Please visit aronsonsfloors.com for more information.

Do you keep rugs in stock?
From time to time, we have stock area rugs. Please visit our Pinterest page for more information.

Do you offer strike off’s?
During the custom rug process, you will receive artwork and a custom sample, called a strike off, which will be approved by the client prior to production. A strike off is recommended on all custom projects, especially those that have intricate designs.

Strike offs will add 3 – 4 additional weeks to your order and may require an additional fee.

How does customization with Empire Collection work?
It’s easy to customize with Empire Collection, in fact 50% of our orders currently are custom. Send us your artwork or a sketch, which we will develop for your project. Upcharges for custom design, color and shape are determined by your project manager on a project-by-project basis.

Do you have a cancellation policy? 
Paid orders —including custom and all orders placed into production —are considered final.

What are your terms and conditions?  
A non-refundable 50% deposit for all orders is required before production can begin. Complete payment is required before delivery of all orders, and all sales are final.

Empire Collection Rugs reserves the right to apply modifications as needed to designs for purpose of functional or quality improvement at any time, without notice. Handmade products are subject to dye lot variations. Slight variation in hue is typical and occurs between monitors and printed materials.

All images and designs protected under law.

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Access our catalogue for project inspiration, colors and more.
Catalogue 2018